ITIL® 4 Certification Training

Ace the ITIL 4 Foundation Exam

Pass the ITIL Certification Exam on Your First Attempt, Guaranteed

Earn 22 PDUs | 30+ Quizzes | 4 Mock Tests | 6 Simulations Assessments

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Bundled with Peoplecert Training Material, Exam fee and E-book

Comprehensive learning experience with real life case studies, quizzes etc

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ITIL Certification Course Overview

Become certified in ITIL® 4 Foundation with our blended learning strategy. Learn critical IT support skills, promote teamwork, and create value. Take part in self-paced and live seminars that include case studies and exams from real-world situations. This ITIL certification improves IT teamwork and gets you ready for the test.

Our training course comes with a 100% exam pass guarantee. Centuera believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL® exam in the first attempt. If you do not clear the ITIL® exam on the first attempt, we will refund the course fee to you.

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At Centuera, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ITIL® Courses Key Features

Earn maximum of 22 PDUs with instructor-led sessions

Course fee includes examination fee

Access to official content from PeopleCert

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Accredited course curriculum with lifetimes access to recorded and self-learning content

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

ITIL key concepts

ITIL process models

Customer experience improvements

15 ITIL best practices

ITIL central principles

Service level management

ITSM efficiency

Next Cohort Starts on 27th August

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Corporate Training

Enterprise training for teams

Benefits

To improve the quality of IT Service Management and comprehend the idea of ITIL frameworks, one must complete the ITIL certification program. Up to 40% more money can be made by ITIL qualified professionals than by non-certified ones.

Designation

  • Solution Architect
  • Service Delivery Manager
  • ITSM Manager
  • System Administrator

Annual Salary

Hiring Companies

Training Option

Classroom Training

2 Days Classroom Training

ITIL V4 Exam Voucher And E-Book Included

We Guarantee Best Price In Training Industry

Choose from Flexible Weekday or Weekend

24x7 learner assistance and support

Batch starting from:

7th May, Weekday Class | 14th May, Weekday Class

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Online Bootcamp

16 Contact Hrs with Live Training

Get FREE ITIL Exam Voucher And E-Book

Best Price Guaranteed in the Training Industry

Flexible Weekend and Weekday Schedules

Learner support and assistance available 24/7

Batch starting from:

7th May, Weekday Class | 14th May, Weekday Class

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Corporate Training

Flexible pricing & billing options

Private cohorts available

Training progress dashboards

Skills assessment & benchmarking

Platform integration capabilities

Dedicated customer success manager

24x7 learner assistance and support

ITIL Certification Course Curriculum

Eligibility

This ITIL® 4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL® 4 Foundation certification is beneficial for both seasoned IT professionals and those fresh in their IT career.

Pre-requisites

Learners need to possess an undergraduate degree or a high school diploma.

Lesson 01 - Course Introduction

1.01 Course Introduction
2.01 Key Concepts of Service Management
2.02 Service Management
2.03 Stakeholders of Service Management
2.04 Service Consumer Roles
2.05 Products and Services
2.06 Service Offerings
2.07 Service Relationships
2.08 Value Outcomes, Costs, and Risks Service Relationships
2.09 Risks
2.10 Utility and Warranty
2.11 Key Takeaways
Knowledge Check
3.01 Four Dimensions of Service Management
3.02 Dimensions of Service Management
3.03 Organizations and People
3.04 Information and Technology
3.05 Information and Technology Regulations
3.06 Selecting the Right Technology
3.07 Factors Influencing Technology
3.08 Cloud Computing
3.09 Partners and Suppliers
3.10 Organization Strategy
3.11 Value Streams and Processes
3.12 Processes
3.13 Factors Affecting Service Providers
3.14 Key Takeaways
Knowledge Check
4.01 The ITIL Service Value System
4.02 Service Value System
4.03 Components of SVS
4.04 Organizational Silos
4.05 ITIL Guiding Principles
4.06 Focus on Value
4.07 Applying the Principle - Focus on Value
4.08 Start Where You Are
4.09 Applying the Principle - Start Where You Area
4.10 Progress Iteratively with Feedback
4.11 Applying the Principle - Progress Iteratively with Feedback
4.12 Collaborate and Promote Visibility
4.13 Applying the Principle - Collaborate and Promote Visibility
4.14 Think and Work Holistically
4.15 Applying the Principle - Think and Work Holistically
4.16 Keep It Simple and Practical
4.17 Applying the Principle - Keep It Simple and Practical
4.18 Optimize and Automate
4.19 Applying the Principle - Optimize and Automate
4.20 Principle Interaction
4.21 Key Takeaways
knowledge Check
5.01 The Service Value Chain
5.02 The Service Value Chain Overview
5.03 Plan Activity
5.04 Improve Activity
5.05 Engage Activity
5.06 Design and Transition Activity
5.07 Obtain or Build Activity
5.08 Deliver and Support Activity
5.09 Service Value Streams
5.10 Key Takeaways
Knowledge Check
6.01 ITIL Management Practices
6.02 Continual Improvement
6.03 Information Security Management
6.04 Relationship Management
6.05 Supplier Management
6.06 Supplier Management Activities
6.07 Change Enablement
6.08 Incident Management
6.09 IT Asset Management
6.10 IT Asset Management Activities
6.11 Monitoring and Event Management
6.12 Problem Management
6.13 Release Management
6.14 Service Configuration Management
6.15 Service Desk
6.16 Service Level Management
6.17 Service Request Management
6.18 Deployment Management
6.19 ITIL Terms
6.20 Key Takeaways
Knowledge Check
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ITIL 4 Foundation Exam and Certification

A management framework used in the provision of IT services is called ITIL, or Information Technology Infrastructure Library. In addition to encouraging best practices for improved planning and organization, this framework aids in the provision of excellent IT services. Additionally, the framework assists firms with risk management, better planning and strategy execution, and the creation of an IT infrastructure that is both scalable and growth-friendly.

Service Strategy

Establishing and carrying out a service strategy is one of ITIL's primary goals. The delivery of services to clients and their level of satisfaction are the primary focus of this strategy. Establishing an organization's objectives, identifying client needs with ease, and putting plans in place to meet those needs are all made easier by service strategy.

Service Design

The primary goal of this stage is to assist organizations in designing and delivering better services by providing them with a holistic design approach. The service design process contributes to the enhancement of the overall IT service management process, from creating outlining practices to making essential modifications in the ones that already exist.

Service Transition

This is the point at which firms introduce new and altered services in an effort to lower risks and boost productivity. The majority of service transition advice focuses on enhancing management procedures through the use of freshly created services.

Service Operation

At this point, businesses must integrate the new policies into their daily operations and IT infrastructure. Service operation guides offer multiple approaches for effectively managing IT services and fulfilling daily requirements

Continuous Service Improvement

Another reason for the popularity of the ITIL framework is its constant suggestions for enhancing IT services. With this platform, anything can be done with ease, from planning new tactics to updating policies.

The internationally recognized ITIL framework for IT service management focuses on a number of areas, such as risk mitigation, client satisfaction, and IT environment support. IT workers who want to become certified in ITIL can show that they have a thorough understanding of the IT Service Management Lifecycle.

To receive the ITIL 4 Foundation Certification, you must:
  • Complete the ITIL 4 Foundation Certification training
  • Take the ITIL 4 Foundation Certification exam
  • Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

The most well-known entry-level ITIL certification offered to IT workers is the ITIL 4 Foundation Certification. The goal of this most recent ITIL 4 Foundation certification course for the ITIL 4 framework is to acquaint students with the fundamentals of managing contemporary IT-enabled services, including the terminology and essential ideas utilized throughout the ITIL services lifecycle.

In the unlikely event that you fail the ITIL 4 Foundation test on your first try, you are qualified for a free retake voucher if you registered for the Take2 course on ITIL 4 Foundation. Within 24 hours of obtaining the results of your first unsuccessful attempt, you will receive the web proctor vouchers for the ITIL 4 Foundation course when you enroll with Take2. You will have to schedule the test within six months of the purchase date; otherwise, you will have to buy the test again. Note: Only candidates who have signed up for Take2's ITIL 4 Foundation course are eligible for this.

Vouchers for the ITIL certification exam are good for a year after they are issued. You will have to repurchase the voucher at the full price if you do not schedule the ITIL certification exam within the year after purchasing it. What are the Components Included In ITIL® Exam Cost? The ITIL® exam cost offered by PeopleCert typically includes:
  • ITIL 4 Foundation Exam Fee
  • Online Exam Proctoring Fee
  • ITIL 4 Foundation Digital E-book
  • Peoplecert Official Training Material (OTM)
PMP Certificate
TRANSFORM YOUR WORKSPACE

Supercharge Your Business with Skilled Teams

The ITIL® certification is designed to provide you with the knowledge and skills necessary to lead and manage projects effectively. Whether you're an experienced project manager or aspiring to become one, obtaining a ITIL® certification can transform your career and significantly benefit your organization.

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ITIL® Certification FAQs

The typical compensation ranges for various ITIL-certified individuals based on their jobs are as follows, according PayScale:

Designation Average Annual Salary Range
IT Manager Rs.532K-3M
IT Team Leader Rs.592K-2M
Service Delivery Manager Rs.540K-3M
IT consultant Rs.460K-2M
Senior Project Manager Rs.1M-2M
Program Manager Rs.1M-4M
Incident Manager Rs.295K-1M
Technical Project Manager Rs.950K-3M

Obtaining an ITIL certification has other advantages, such as enhancing service management effectiveness and expanding one's skill set.

  • Higher Earning Potential:
  • Gaining an ITIL certification increases a professional's earning potential and opens doors to success and advancement. Professionals in the IT sector grow more informed, useful, and well-paid by learning new techniques and abilities.

  • Increased Efficiency And Effectiveness:
  • ITIL frameworks improve professionals' productivity, competency, and client interactions for increased satisfaction. They also help professionals perform more effectively and efficiently.

  • Better Risk Management:
  • Professionals with an ITIL certification are better able to recognize hazards, regulate and mitigate them, and put cost-effective risk management solutions into practice.

To prepare for ITIL certification, you need to follow the steps given below:

  • Gain in-depth knowledge about what ITIL is and what the main concepts involved
  • Search and join a comprehensive ITIL training course and go through the study guide given in the course
  • Get your doubts clarified by the respective instructor and try to understand if you can relate to the ITIL functions and processes in your work area.
  • Attempt practice tests as much as possible to get the hang of the ITIL certification exam.
  • Try understanding the relationship between the five ITIL Exam stages and schedule your ITIL exam when you are ready with your preparation.

For IT workers looking to enhance the quality of service provided by their IT firm, ITIL certification is excellent. The ITIL framework offers a standard language for providing IT services, facilitating improved communication with vendors and clients to resolve any obstacles between IT and business and accomplish desired outcomes. The ITIL 4 Foundation certification offers fundamental understanding of the ideas, guiding principles, and industry best practices since it is the industry gold standard in IT service management. These days, cloud services are increasingly finding uses for ITIL certification.

The Information Technology Infrastructure Library, or ITIL as it is more often known, is a framework for matching IT department tasks to business needs. To put it simply, ITIL is a collection of standards and recommended practices for standardizing the design, delivery, and support of IT services. Businesses that adhere to the ITIL framework's guidelines are more adept at delivering high-quality services and satisfying clients. You may effectively enter the ITIL realm with this training.

Different ITIL training options available in the market are:

  • Foundation training
  • Practitioner training
  • Intermediate training
  • Expert training
  • Master training

An ITIL training course lasts three days on average, however some persons have been known to prolong their preparation to get the ITIL foundation certificate to six months.

The Information Technology Infrastructure Library, or ITIL as it is more often known, is a framework for matching IT department tasks to business needs. To put it simply, ITIL is a collection of standards and recommended practices for standardizing the design, delivery, and support of IT services. Businesses that adhere to the ITIL framework's guidelines are more adept at delivering high-quality services and satisfying clients. You may effectively enter the ITIL realm with this training.

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Why Choose Our Online ITIL® Bootcamp?

Comprehensive Curriculum

Our bootcamp covers all aspects of the ITIL® certification, including the latest PMBOK guidelines, ensuring you have the knowledge to succeed.

Flexible Learning

With our online format, you can study at your own pace and fit your learning around your schedule, making it ideal for busy professionals.

Expert Instructors

Learn from experienced ITIL®-certified instructors who bring real-world project management experience and insights to the course.

Interactive Experience

Engage with interactive content, participate in live Q&A sessions, and join a community of fellow learners to enhance your learning experience.

ITIL® Certification FAQs

It is possible to withdraw from the ITIL® Certification program if needed. After deducting the ITIL® Certification exam fee, we will reimburse the full cost of the certification. You may see our Refund Policy to find out more.

There are three designation routes available in the ITIL service value system: Managing Professional (MP), Strategic Leader (SL), and Practice Manager (PM). Nevertheless, applicants can only be considered for these pathways after obtaining the ITIL 4 Foundation certification. The ITIL certifications journey includes the following:

ITIL Foundation

The first step in becoming an expert is earning the ITIL Foundation certification. This certification goes over the fundamentals and important ideas of ITIL 4. The ITIL 4 best practices, the four dimensions of service management, the essential ideas of Lean, Agile, and DevOps, and the ITIL 4 principles are all need to obtain this certification. The ITIL 4 Foundation certification requires passing a one-hour test and completing a brief course. One can select from the three aforementioned designation pathways after obtaining the certification.

ITIL Practice Manager

The ITIL 4 Practice Manager Certification is available to anyone who wish to specialize in particular ITIL 4 management practices after earning the ITIL 4 Foundation certification. ITIL Managing Professional

Those who operate in digital teams and with technology should get this ITIL certification. It gives them the technical and practical abilities needed to manage IT projects and guarantee efficient workflow.

ITIL Strategic Leader

All contemporary IT-enabled services and their impact on business strategy are covered by this ITIL certification. Individuals can go on to the ITIL Master training if they finish all of the courses in the aforementioned pathways.

ITIL Master

To apply for the ITIL Master credential, one must first complete the MP and SL certifications and have five years of experience in IT service management. The ITIL framework, project management, service management, and the ITIL service value system must all be understood in order to obtain this ITIL certification. Managers of cloud services are also involved in ITIL.

The tools you’ll need to attend ITIL certifications are:

  • Windows: Windows XP SP3 or higher
  • Mac: OSX 10.6 or higher
  • Internet speed: Preferably 512 Kbps or higher
  • Headset, speakers, and microphone: You’ll need headphones or speakers to hear the instructions clearly and a microphone to talk to others. You can use a headset with a built-in microphone, separate speakers, and a microphone.

We provide phone, chat, and email help around-the-clock. Additionally, we have a committed group that uses our community forum to offer on-demand support. Even when your I TIL® 4 Certification Training Course with us is over, you will still have lifelong access to the community forum.

Our team of committed subject matter specialists, known as teaching assistants, is ready to support you in earning your data analyst certification on your first try. They actively involve students to make sure the course path is followed and to enhance your educational experience, from project mentorship and employment support to class onboarding. During business hours, teaching assistance is offered.

A free ITIL 4 Foundation practice test from Centuera helps you get ready for all the fundamental ideas and advanced subjects covered by the ITIL foundation. The test includes questions from the certification exam.